Company Description

Pleased Technologies specializes in customer support, automation, and scalable service operations. By leveraging intelligent workflows, advanced analytics, and modern support infrastructure, the company enhances customer satisfaction and operational efficiency. Pleased Technologies is committed to delivering innovative systems tailored to improve outcomes for businesses and their customers.

Job Overview

We are seeking an experienced Technical Director with strong DevOps and infrastructure expertise to lead our engineering organization and drive technical strategy focused on cloud infrastructure, reliability, and scalability. You will oversee product development, architecture, and infrastructure while scaling our SaaS platform for enterprise customers globally.

Key Responsibilities:

Leadership & Strategy

• Define and execute the technical vision and r...