Become a Technical Customer Support Specialist at Spellbook and deliver top-notch support solutions to our clients. Use your technical acumen and problem-solving skills to streamline customer interactions.
This position offers a chance to work with lawyers, helping them optimize their workflows through technology. You will tackle support tickets, conduct training sessions, and create valuable self-service resources. Ideal candidates will demonstrate at least two years' experience in similar roles.
Key Responsibilities:
• Manage customer inquiries via support tickets and live chats
• Facilitate 1:1 and group training calls
• Resolve issues in collaboration with the Engineering team
• Analyze customer feedback for actionable insights
• Update Help Centre articles and educational materials
Requirements:
• 2+ years in a technical customer support role
• Comfort in leading small group training sessions
• Familiarity with customer support tools like Intercom<...