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Technical Customer Support Senior Analyst (Mainframe Operations)

The Cigna Group | Bloomfield, United States | Posted June 13, 2026

Position Overview

**Bring your expertise to a team that keeps critical systems running.**
In this role, you will help ensure the stability and performance of our core mainframe environment. You’ll solve complex issues, improve operational processes, and partner across teams to keep business-critical systems available and reliable. This is a hands-on role for someone who thrives in a fast-paced environment and enjoys both troubleshooting and continuous improvement.

**Responsibilities**

+ Monitor the health of the mainframe environment in real time and act quickly to prevent or resolve system issues
+ Analyze and resolve batch job failures (abend resolution) to ensure schedules remain on track
+ Perform system maintenance activities, including IPLs and PORs, to maintain system stability
+ Investigate alerts and incidents, open and manage tickets, and drive issues through to resolution
+ Lead incident bridge calls, engaging the right teams to restore service quickly
+ Cr...

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