Description
Overview

We want to be upfront: this is not a highly technical IT role!


It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:

+ Front-line support experience

+ Customer service skills that translate across IT operations

+ Light exposure to mobile device troubleshooting (iOS + Android)

+ A structured training environment

The first 3-4 weeks will be class-based training, during which the hours will be Monday-Friday, 10:00a-6:30p.


What You’ll Be Doing:

+ First-level support for Cellular users in a Call Center environment

+ Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.

+ Follow scripted workflows and troubleshooting guides to resolve c...