Position Overview:

The Technical Client Account Manager will be responsible for ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services. This role combines customer advocacy, technical expertise to enhance customer engagement and retention in a competitive market and also has a sales mindset for revenue expansion in the region.

Key Responsibilities:

• Customer Onboarding: Own the onboarding process, ensuring that customers are effectively integrated and trained on our solutions.
• Relationship Management: Foster strong relationships with key customer stakeholders, acting as a trusted advisor to understand their needs and challenges.
• Proactive Engagement: Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies.
• Conduct Business Reviews: Quarterly Business Reviews (QBRs) and Annual Business Reviews (A...