Overview

As a Technical Business Analyst in the Customer Engagement / Contact Center Technology department at Allianz, you will play a key role in analyzing business needs and translating them into actionable technical requirements. You will collaborate closely with product owners, engineering teams, and operations to improve and evolve our contact center solutions, including Workforce Management (WFM), routing, telephony, conversational AI, and omnichannel platforms. This role is ideal for someone with strong analytical skills, curiosity, and a passion for understanding how systems work, driving improvements with data and logic, and bridging the gap between business and technology teams.

Although this is NOT a Solution Architect role, this is an opportunity to work in a dynamic, collaborative, and innovative environment, driving improvements in cutting-edge contact center technologies while contributing to Allianz’s global customer engagement strategy.

Wh...