Job Description

Why This Role? Why Now?

Zendesk is the intelligent heart of customer experience, powering billions of conversations for world-class brands . As a Technical Architect , you aren't just a coder; you are a consultant and a visionary. You will join our Professional Services team to bridge the gap between complex business problems and elegant technical solutions . With our AI-first vision in full swing, this is your chance to lead high-stakes customer discovery and shape the future of CX architecture .

Who we’re looking for?

We are seeking a curious problem-solver with a strong consulting background and a customer-centric mindset . You should be someone who loves to lead technical discovery sessions, thrives in ambiguity, and can translate dense technical jargon into simple, actionable messages for executive stakeholders .

What you’ll be doing

• Deep Discovery: Lea...