Drive innovation in IT service delivery! We're seeking a dynamic IT/Business Process Delivery Management Manager to lead technical teams and shape exceptional client solutions. What will you do: Lead and manage technical delivery teams across multiple projects, ensuring excellence in service quality and client satisfaction Oversee project implementation, ensuring alignment with schedules, budgets, and quality standards while mitigating technical risks Build and maintain strong technical relationships between outsourcing providers, clients, and vendors Develop and execute competency plans for team members, focusing on technical excellence and professional growth Monitor and optimize service delivery processes while conducting post-implementation reviews for continuous improvement What will make you successful: Proven track record in managing complex IT/Business Process delivery projects and technical teams Strong understanding of IT service delivery frameworks and implementation methodo...