At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

This is a 100% remote opportunity!

What You Will Do

• Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
• Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
• Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
• Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.
• Maintain clear communication of risks, action plans, and technic...