The Role
As a
Technical Account Manager (TAM)
, you are the trusted technical partner for OPSWAT's enterprise customers; owning the post-sales relationship for accounts running mission-critical workloads on our platforms. You combine deep product expertise with strategic advisory: guiding deployments, optimizing security posture, and ensuring our customers extract maximum value from their OPSWAT investment. You will work across geographies and timezones, partnering with Fortune 500 enterprises, national CERTs, and operators of critical infrastructure.
What You'll Do Own the post-sales technical relationship for a portfolio of strategic accounts; from onboarding through renewal and expansion. Drive deployment, integration, and optimization of OPSWAT products (MetaDefender Core, MetaDefender Kiosk, MetaAccess, OT Security, Sandbox) across hybrid IT/OT environments. Conduct Quarterly Business Reviews (QBRs), service health checks, and telemetry-driven insights to align product...