Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high‑touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time‑critical, and sensitive issues. The Technical Account Manager strengthens Harvey’s post‑sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high‑stakes environments, enjoys deep problem‑solving, and takes pride in delivering a world‑class customer experience.

What You’ll Do

• Serve as a primary escalation point for Enterprise and Majors accounts, owning high‑severity and technically complex support cases through resolution. <...