Job Description
IT Project Management when onboarding new clients
Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders
Draw up project plans and timelines.
IT Procurement
Good communicator
Organizing IT resources to meet PMO/Client timelines.
Maintain relationship with client/client IT into BAU environment
To collaborate with the I. T Managers and ensure the smooth running of their client’s IT Operations
Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime.
Draft reports on IT Service Delivery and present the data to the Senior Management Team
Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences
Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action