We are looking for a detail-oriented Settlement Investigation Specialist to support payment operations by investigating and resolving transaction discrepancies. This role requires strong analytical skills, attention to detail, and the ability to work under tight timelines in a high-volume environment.

Responsibilities:

• Investigate and resolve payment and settlement discrepancies, including failed, delayed, or rejected transactions
• Perform root cause analysis on transaction issues and recommend corrective actions to prevent recurrence
• Monitor payment flows and identify exceptions, anomalies, or breaks in settlement processes
• Liaise with internal teams (Operations, Technology, Compliance) and external stakeholders (banks, partners) to resolve issues promptly
• Ensure all investigations are completed within defined timelines and in line with service level agreements
• Maintain accurate records of investigations...