Responsibilities

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Provide L2/L3 support for Salesforce applications, handling incidents, service requests, and problem resolution.

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Perform root cause analysis for recurring issues and implement permanent fixes.

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Manage user administration (profiles, roles, permission sets) and security configurations.

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Support configuration changes (workflows, flows, validation rules, process builder).

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Assist in deployments and release management using Change Sets or tools like Copado/Gearset.

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Troubleshoot Apex classes, triggers, SOQL queries, and Lightning components when required.

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Handle data management tasks (Data Loader, Import Wizard, deduplication).

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Collaborate with business stakeholders, developers, and admins to ensure timely resolution of issues.

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Document fixes, create knowledge base articles, and foll...