Northampton, United Kingdom
Wakefield, United Kingdom

We’re recruiting for a Mobilisation Team Manager to join the Remediation Operations Mobilisation Team in Customer Resolutions.

At Nationwide we put our 15 million customers at the centre of every decision we make. Every role, no matter what it’s doing, is customer focused. In Customer Resolutions we put things right when they go wrong for our customers and learn from this insight to stop issues happening again.

What you’ll be doing

Your day‑to‑day duties will include leading and developing a team of consultants in our mobilisation team, enabling them to operate to their full potential whilst delivering optimum team performance and service levels in the customer remediations operations mobilisation team. Additionally, you’ll need to build strong relationships, drive business improvements and be responsible for planning, organising, prioritising and managing workloads.

You’ll ne...