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Santam’s Claims Front Office department has a position available for a Team manager. The position is based in Auckland Park.

JOB DESCRIPTION

We are seeking a highly motivated Team Manager to lead and oversee our flexible shift and/or night shift staff within the Claims Contact Centre. The successful candidate will be responsible for managing a team of claims staff, ensuring efficient claims processing, maintaining high-quality customer service, and driving performance targets to achieve departmental goals.

KEY RESPONSIBILITIES

• Lead and supervise a team of claims staff, providing guidance, coaching, and performance management to ensure high‑quality customer service and efficient claims processing.
• Monitor and analyze team performance metrics, including productivity...