What you'll be doing

• Leading and supporting a team (~3), delivering end-to-end property settlements
• Managing daily workflow allocation, team capacity, and deadlines
• Acting as an escalation point for complex or high-value matters
• Maintaining a hands-on approach with settlements and PEXA workspaces
• Overseeing lodgements, post-settlement activities, and quality of outputs
• Ensuring SLAs, KPIs, turnaround times, and client expectations are met
• Driving continuous improvement across processes and operations
• Coaching, mentoring, and developing team members
• Supporting onboarding, training, and capability development
• Managing shared communication channels and ensuring timely responses
• Partnering with clients to deliver a high-quality, consistent experience

What we're looking for

• Strong experience managing end-to-end ...