Team Leader Operations

Team Leader Operations

Mumbai, India, IN

Description:

Team Lead (International Process)

Role Overview

The Team Lead (International Process) is a critical supervisory role requiring a minimum of 14 years of experience as a Team Lead (TL) within the BPO Experience domain.

This role demands exceptional People Management Skills and deep awareness of Operations and Client Metrics in a 24 x 7 Shift Window environment.

The incumbent will be responsible for driving team performance, ensuring process adherence, managing talent development, and controlling key operational metrics like attrition and shrinkage.

Job Summary

We are seeking an experienced Team Lead with a background in managing International Process operations within the BPO sector. The ideal candidate will be a strong operational leader w...