Role purpose 

Provide effective leadership, planning and staff development to Customer Service Officers. The role will be responsible for team performance in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards.

• Hybrid working conditions 
• Melbourne or Sydney location 

Key Accountabilities and main responsibilities

Strategic Focus 

• Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals.
• Work in partnership with the broader leadership team to drive strategic direction and provide effective leadership.
• Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into the business
• Establish and mainta...