Responsibilities

• You are responsible for the leadership and management of the Claim Management team


• You ensure that all processes and procedures in the warranty area comply with the service agreements with internal and external customers


• You are responsible for the continuous monitoring of all KPIs and take appropriate measures when necessary


• You review requests to ensure completeness and correctness in accordance with the contractual requirements


• You prepare claims and forward them to the relevant internal departments


• You continuously monitor process indicators and resources and take appropriate measures to achieve targets when necessary


• You ensure professional communication with customers regarding current quality issues


• You implement recall and retrofit actions at customers, monitor them and validate supplier complaints before handing them over to ...