We are seeking an experienced and driven Team Leader to join our client, Talent Outsourcing Channel Solutions', in their Cebu City, Cebu office. As a Team Leader, you will play a crucial role in overseeing and supporting a team of customer service agents, ensuring exceptional service delivery for our clients.



What you'll be doing



Manage, motivate and develop a team of customer service agents to deliver an exceptional customer experience

Monitor team performance, set goals and provide regular feedback to drive continuous improvement

Identify training needs and implement development plans to upskill the team

Foster a positive and collaborative team environment to enhance morale and engagement

Liaise with cross-functional teams to resolve complex customer inquiries and issues

Implement and maintain quality assurance processes to ensure compliance with client requirements

Analyse data and generate reports to inform dec...