Your mission

As the Team Lead Support (2nd & 3rd Level), you will play a key role in ensuring technical excellence and operational reliability across SIDES’ product ecosystem. You will lead a team of experienced technical specialists, act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product Engineering. This role combines leadership, hands-on technical expertise, and process ownership to deliver outstanding customer experiences and system stability.

Key Responsibilities:

Team Leadership & Development

• Lead, mentor, and develop the 2nd & 3rd Level Support team, fostering ownership, expertise, and customer focus.


• Contribute to onboarding and continuous training initiatives within the Support department.

Technical Escalation & Incident Management

• Oversee the resolution of complex technical issues, including AP...