Step into the role of Payment Experience Team Lead at Flywire, focusing on enhancing payer satisfaction in the Americas. This position is designed for skilled leaders passionate about customer service.
In this role, you will guide the Payment Experience Team, managing day-to-day operations while fostering an environment of professional growth among team members. Your responsibilities include resolving payer issues and collaborating closely with various departments to ensure a cohesive service experience. Your insights will shape the future of payment experiences at Flywire.
Key Responsibilities:
• Manage complex inquiries from payers with professionalism
• Act as the escalation point for team members
• Highlight insights for improving customer experiences
• Oversee training and team development initiatives
• Interact with regional stakeholders for collaborative projects
Requirements:
• 2+ years in supervisory roles, 5+ years in customer support
• Strong pr...