Key Responsibilities

• Lead and motivate the team to consistently meet customer expectations and service targets (SLAs).
• Provide regular feedback and development opportunities to improve team skills and performance.
• Manage daily workflows and monitor interactions to ensure high service standards and policy compliance.

Job Requirements

• College graduate or at least 2nd year of college
• Must have 1 year of team lead experience
• Must have at least 6 months customer service background, voice account
• Excellent communication both written and oral
• Proficient in MS Office (Excel, Word) and highly detailed when tracking team performance metrics.