Job Summary

The Team Leader is responsible for people management, KPI ownership, and employee development, with a strong focus on behavioral coaching and operational leadership.

Successful candidates must be willing to undergo a 15-day PAID training program as part of the onboarding process.

Key Responsibilities

1. People & KPI Management

· Manage team performance against defined KPIs and targets

· Monitor productivity, QA, attendance, and behavior

· Conduct regular performance reviews and KPI discussions

· Identify underperformance and implement corrective actions

2. Coaching & Employee Improvement

· Deliver behavioral and performance-based coaching

· Lead and monitor Performance Improvement Plans (PIP)

· Ensure coaching documentation and compliance standards are met

· Drive continuous employee improvement and engagement

3. Process...