**Duties and Responsibilities:**

+ Oversee front line staff to ensure production deadlines are met, while meeting accuracy and quality standards for member enrollment and billing.
+ Approve timecards, overtime and staffing needs for front line staff.
+ Assist in developing metrics to report trending, root cause identification, and provide solutions to challenges so they are mitigated and/or eliminated.
+ Coach, mentor and develop staff. Take ownership of new employee onboarding. Review, approve and, (in partnership with the manager), deliver corrective action plans.
+ Ensure compliance with all New York State, Federal, and State Rules and Regulations.
+ Update Job Aides and Policies & Procedures when any changes occur and/or based on any regulatory requirements and/or new products or processes are implemented.
+ Conduct weekly staff meetings to encourage active communication and dissemination of information. Perform one-on-one meetings monthly.
+ Ensure th...