ENVIRONMENT:

Our client is focused on building more than just software; they are driving the next generation of banking technology by enabling financial institutions to launch innovative, compliant digital products with greater speed and reliability. They are seeking a Systems Operations Analyst to join their SysOps team in a mid-level technical support capacity, responsible for maintaining the day-to-day health, stability, and reliability of their critical operational systems. This role extends beyond first-line support and requires strong analytical and problem-solving capabilities, including independent investigation, root cause analysis, and the ability to resolve complex integration and data-related issues across platforms such as Salesforce, Synatic, and Grax. The successful candidate will be expected to manage support tickets end-to-end, communicate findings effectively to both technical and non-technical stakeholders, and contribute to the continuous improvement of...