About the Role

Mō te tūranga | A Systems Engineer supports the BAU, day‑to‑day operations, stability and performance of business applications within the Procurement, Properties Services & internal audit team. The role focuses on incident resolution, system monitoring and continuous improvement while developing technical skills and gaining exposure to enterprise systems, tools and delivery practices.

Responsibilities

• Provide Level 2/Level 3 support for business applications within the Commercial squad.
• Monitor system performance, daily jobs/BAU requests and alerts to ensure application stability.
• Investigate and resolve incidents in a timely manner, escalating where required.
• Manage incidents, service requests and change activities via ServiceNow & GoJira.
• Support root cause analysis for recurring issues and assist in implementing fixes.
• Collaborate with senior engineers for complex troubleshooting.