• A hands-on, technically advanced role focused on troubleshooting, maintaining, and optimizing access control and security systems across multiple client environments.
• Acts as L1/L2 escalation point for complex technical issues, performing root cause analysis (RCA) and implementing corrective actions
• Diagnoses and resolves hardware, software, network, and system integration issues, including credentialing and access workflows
• Works with vendors for deep technical support, patches, and upgrades
• Requires expertise in platforms like LenelS2 OnGuard, HID/Mercury, Genetec, Suprema, ZKTeco, Axis, and Milestone VMS
• Responsible for preventive maintenance, system optimization, and lifecycle management
• Ensures proper documentation, system updates, and long-term reliability in mission-critical environments

Education:

• Diploma / Nitec in IT, Computer Engineering, Electrical/Electronics...