Scope of Job

Provide technical, software, hardware, communication system and network problem resolution to enterprise technology users. Will perform question/problem diagnosis and guidance. Will troubleshoot issues, provide end-user training as needed, and pass more complex issues to Network and Communications Administrators.

Primary Duties

Identify, diagnose and resolve non-complex issues with software, hardware, communication system, and/or network technology throughout the enterprise; communicate solutions to end-users.

Delivers, tracks, setup, and assist with configuration of end-user PC desktop hardware, software and peripherals. Including the annual refresh project.

Provide one-on-one end-user training as required.

Respond to inquiries and requests for assistance from end-users on voice, unified communications and fax communication issues. Research problems and work closely with users and/or v...