Description

We are looking for a skilled Senior NOC Engineer to manage monitoring, incident handling, and technical troubleshooting across networks, systems, and applications. The role requires strong operational experience in a 24/7 NOC environment with the ability to handle escalations and ensure service stability.

Major Responsibilities

Key Responsibilities

• Monitor infrastructure, network, and applications using NOC tools
• Perform L2 troubleshooting: for network, system, and application issues
• Handle incidents, service requests, and escalations as per SLAs
• Perform shift handovers and maintain detailed operational logs
• Work closely with internal teams (network, infra, app teams)
• Follow and improve SOPs, runbooks, and knowledge base
• Participate in incident reviews and root cause analysis (RCA)
• Support automation and continuous improvement initiatives