As part of a modernization initiative within a large enterprise IT environment, you will provide priority support to executive users, acting as a trusted advisor and primary point of contact for technology-related issues. This role requires strong technical troubleshooting skills, excellent communication abilities, and a commitment to delivering outstanding client service.

Key Responsibilities

• Serve as the primary IT support contact for executive and VIP users.
• Provide white-glove support through in-person, remote, and appointment-based assistance.
• Troubleshoot and resolve hardware, software, network, mobile device, and operating system issues.
• Install, monitor, upgrade, and maintain operating systems, hardware, and software.
• Proactively identify and address potential technical issues before they impact users.
• Coordinate and escalate incidents with internal support teams and third-party vendors as required....