About the Role
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Are you passionate about delivering top‑notch customer service? We’re looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast‑paced and supportive environment.
What You’ll Do
Assist customers: handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
Record keeping: maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
Stay updated: keep your knowledge fresh on our products and services tailored to individual customer needs.
Issue escalation: identify and elevate potential service issues to senior team members when necessary.
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