To increase product reliability, customer satisfaction, machine availability and user friendliness. Always promote a positive customer oriented attitude with the spirit of “Dare to think new”.
The role
Field support Surface & Underground
Provide technical support through available channelsConduct technical training.Perform First on Market start-ups (FoM) [Commissioning]Perform installation where applicable. Product life cycle:
Engage in Product Safety related workLead / handle duties within Continuous Product Improvement (CPI)Lead / conduct / take part machine testing and verificationSecure machine serviceability and user friendlinessBe a project contributor and subject matter expertWarranty handling where applicableTechnical Service News Bulletins (TSNBs)Technical documentation and media:Revi...