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Lightspeed is looking for a frontline Support Specialist (bilingual in French) to provide technical assistance and guidance to merchants using our Point of Sale platform. While operating within established procedures and support frameworks, specialists apply technical knowledge and problem-solving skills to identify issues, determine root causes, and guide customers toward effective resolutions. Frontline Support Specialists build foundational expertise across Lightspeed products and develop the technical judgment required to support increasingly complex merchant
What you’ll be doing:
Provide technical support through all Support channels as rostered, including Chat, Phones, and Emails, assisting merchants with product usage and troubleshooting.
Move beyond surface-level symptoms to diagnose root causes. You will evaluate system behaviors, analyze logs, and apply structured logic to resolve ...