Title: Support/Product Analyst

Location: London (Hybrid) - 3 days a week

Salary: £45-50k + Benefits

Sponsorship: Not Available

Main responsibilities:

Product Analysis & Design

Work with the CPO to understand business and user requirements, and translate them into structured system specifications.
Document process flows, system behaviour, data models, and integration points to support the development teams' understanding of proposed changed.
Produce clear, concise, and version-controlled documentation including:
User stories and acceptance criteria
Process flows and wireframes
Identify dependencies, risks, and technical considerations early in the delivery process

Customer Support & Product Insight:

Act as a second-line escalation point for complex customer queries that require product knowledge or investigation.
Translate support trends into product improvements or enhancements.
Ensure customer feedba...