Valstro hiring our first support person! The Support Lead ensures customers get fast, clear, and reliable support in day-to-day production use. This role is ideal for someone who enjoys solving customer problems, staying organized under pressure, and improving how support work gets done.

This is a full time, New York based position, reporting to the Head of Product Strategy.

Frontline support & triage

• Monitor inbound support channels and respond to customer issues promptly.


• Triage requests (severity, impact, urgency), gather context, and drive issues to resolution.


• Provide clear, timely customer updates during investigation and resolution.

Escalation coordination

• Run escalations by pulling in the right internal responders (Engineering, Platform/SRE, Product, Connectivity) and keeping communication tight.


• Own end-to-end incident...