Industrious Recruitment are seeking a Support Engineer role, which is 100% office based, this role plays a critical role in delivering advanced technical support for the client and their customers.

This role focuses on resolving issues quickly, improving instrument uptime, and minimising the need for on-site visits. You will work closely with customers and field engineers to ensure accurate case handling and high-quality technical support.
The position is well-suited to an engineer who enjoys problem-solving, communicating clearly, and working in a fast-paced environment where reliability directly impacts the end user.

Delivery of first-line remote technical support for all their instruments..
• Use remote connectivity tools (RDP, VNC, Augmented Reality) to investigate, diagnose and resolve issues independently.
• Guide and train users on correct usage, basic maintenance and safety procedures.
• Guide users through troubleshooting steps via phone / video calls...