MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer III-Ext
Job Location: Seattle, Washington
Job Number: AMZ9737175

Position Responsibilities:

Provide sophisticated remote technical support to customer strategy and technology approaches by responding to complex technical inquiries related to large and production critical issues to propose advanced solutions to and/or resolve root causes of cloud network and/or system issues. Lead collaborations between service development and support engineering teams to drive innovative solutions to challenging customer issues. Identify emerging trends and issues and present data trends to drive internal and customer-facing platform improvements. Review and deliver reports on metrics impacting customers to help drive improvements and measure support success and service performance to dramatically increase the effectiveness of the group. Design and oversee the execu...