MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Dallas, Texas
Job Number: AMZ9442170

Position Responsibilities:

Use troubleshooting techniques to provide solutions to our customers' individual needs. Interact with leading engineers globally. Partner with Amazon Web Services teams to help reproduce and resolve customer issues. Leverage customer support experience to provide feedback to internal AWS teams on how to improve our services. Drive customer communication during critical events. Drive projects that improve support-related processes and our customers’ technical support experience. Write tutorials, how-to videos, and other technical articles for the developer community. Work on critical, complex customer problems that may span multiple AWS services.

Position Requirements:

Master’s degree or foreign equivalent degree in Computer Science, Engineering, Ma...