Company Description

• Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
• By combining world‑class engineering, industry expertise and a people‑centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
• From prototype to real‑world impact - be part of a global shift by doing work that matters.

Responsibilities

• Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Working closely with clients, technicians...