Support Engineer 2

Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.

Responsibilities

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post‑production phases.
• Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution.
• Operate team provide advice to BY partners and customers regarding industry best practices and process methodology.
• Document learnings and create knowledge articles for repeated cases.
• Bring in new ideas for automation, re‑use and service improvements.
• Understand the SaaS offering, features and functionality deployed for a given customer. ...