LOCATION: Reading, UK

THE ROLE

This position is an in‑office full‑time entry‑level engineering position. As a Support Analyst (m/f/d) at IGEL, you will be tasked with working with customers and partners to resolve issues related to the product. This includes managing and moving forward customer cases, engaging with your peers, and working with your team‑lead to resolve basic issues or escalating issues when required. Responsible for providing technical support and services to diagnose, troubleshoot, and advise (best practice) within complex computer network systems and/or complex endpoint/cloud software solutions. Responds to situations where first‑line product support from partners/resellers has failed to isolate or resolve problems in malfunctioning equipment or software. Provides professional service/support to customer where the product environment is highly technical or sophisticated in nature. This position generally interacts with a more technical...