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Link-Worldwide | estado de méxico, Mexico | Posted June 16, 2026
Position Overview
Key Responsibilities - Ticket Management: Receive, triage, and manage incoming support requests via email, chat, or ticketing system, ensuring timely and accurate resolution.
- System Administration: Manage user accounts, permissions, and access levels on internal platforms such as Google Workspace, Microsoft 365, Slack, and CRM systems.
- Troubleshooting: Provide Tier1 technical and administrative support, identify, troubleshoot, and resolve issues, and escalated complex problems to engineering or management teams.
- Documentation: Create, update, and maintain internal knowledge‑base articles, standard operating procedures, and user guides.
- Data & Reporting: Maintain accurate records of support interactions and generate regular reports on support metrics, response times, and common issues.
- Process Improvement: Identify bottlenecks in current support processes and suggest actionable improvements to increase efficiency.
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