Supervisor – Millets, Worthing

Millets is a leading outdoor retailer operating over 100 stores across the UK, focusing on casual outdoor customers who value both quality and value.

Role overview

As a member of the Junior Management team, you will provide managerial support and help maintain and improve the customer service levels throughout your section. The role involves supervising staff while maintaining shop floor standards, and handling various managerial processes on a daily basis as instructed by Store Management.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and supporting the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilising in‑store devices to promote the full product range, and analysing reports for effective product placement.
• Ma...