Purpose:
Under the general direction of the Manager, Scheduling Services, the Supervisor, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Supervisor, Scheduling Services will act as a leader, mentor, and role model at all times, while supporting the Scheduling Specialists and staff members within the Scheduling Center. The Supervisor, Scheduling Services will facilitate the team achievement of quality, production, and customer satisfaction goals, effectively monitoring call queues and volumes to ensure the team?s success. The Supervisor, Scheduling Services will provide coaching and career development to their staff while adhering to UPMC Values and Culture of Service Exce...