**What IT Service Center Supervisor contributes to Cardinal Health**

IT Service Center is responsible for resolving customer/client technical problems and responding to questions in accordance with service level objectives, processes, and procedures. Serves as liaison between client and IT to resolve business issues related to technologies. This is a multi-faceted role that will oversee IT Service Center Support, Reporting, Knowledge Engineering and Project Management.

+ Answers questions regarding system procedures, online transactions, systems status, and downtime procedures.
+ Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
+ Supervises team of Business Advisors, Knowledge Advisor and Data Analyst.
+ Collaborates with network services, software systems engineering and/or applications development to implement new technology, restore service and/or identify problems.
+ Collaborate with CHIP/call cen...