Lead a team responsible for the administration, governance, and optimization of Microsoft 365 (with a strong emphasis on A5 licensing), backend tenant operations, and critical university application ecosystems (student information systems, LMS, research/admin platforms). Ensure secure, reliable service delivery aligned to cybersecurity best practices and institutional policies. Drive continuous improvement, incident resolution, and stakeholder satisfaction.

Job Knowledge, Skills and Experience Bachelor’s degree in Information Systems/Computer Science/Computer Systems Engineering or BTech in Information Technology At least five (5) years’ experience in Microsoft 365/Office 365 administration, including A5 licensing management, of which two (2) years in a team leadership role Experience in supporting higher education or large enterprise applications (LMS) Microsoft 365 admin center, Exchange/Share Point/Teams admin, Entra ID (Azure AD), Intune, Power Shell for M365 and Graph API...