Supervisor, Hospitality and On-Board Services (OBS)

Location: North Bay

Salary: $91,572 - $107,718

Ontario Northland Transportation Commission (ONTC) is an agency that provides transportation services. This supervisor role leads hospitality and on‑board services on the Northlander Passenger train, ensuring a positive customer experience and operational safety.

Accountability Statement

This position is the key leadership on the passenger train dedicated to ensuring a positive customer experience on the Northlander Passenger train service, ensuring safe and efficient operations, and continuously enhancing passenger experience.

Major Duties / Responsibilities

• Establish monthly crewing schedules for Hospitality Attendants, adjusting for seasonal changes, vacancies, and business volumes.
• Verify and approve weekly payroll.
• Conduct pre‑trip coach inspections to ensure service standards are met;...