**PURPOSE AND SCOPE:**

**Please note: This is a hybrid position based out of our Lawrence Ma office.**

The Supervisor, Customer Service oversees daily activities to maximize the efficacy and efficiency of operations within the assigned function(s). The incumbent maintains a high level of customer retention in the resolution of outstanding customer service issues. The

Supervisor, Customer Service serves as a subject matter expert (SME) by representing the assigned function(s) through diverse customer interactions.

**PRINCIPAL DUTIES AND RESPONSIBILITIES:**

+ Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules.
+ Resolve outstanding customer service issues escalated by the assigned team(s) in a timely and accurate manner.
+ Analyze and summarize productivity statistics of the assigned team(s) on a routine basis.
+ Review current policies and pro...